Customer Service Policies
Order Policy
Once an order is confirmed, our team reviews and prepares it for processing.
In some cases, we may contact the customer to confirm certain details before production or shipment begins
Order Modification Policy
Orders may be modified before production or preparation begins.
Once an order has entered the production stage, modifications may no longer be possible.
Cancellation Policy
Cancellation requests may be submitted before production or shipment preparation begins.
Once processing has started, applicable fees may apply depending on the status of the order
Shipping Policy
We ship to the countries listed during the checkout process.
Delivery times depend on:
• Destination country
• City
• Product type
• Stock availability
Customers will receive a tracking number once their order has been shipped.
Customs & Duties Policy
Certain countries may impose customs duties, import fees, or local taxes.
Where applicable, these charges are the responsibility of the customer in accordance with the laws and regulations of their country.
Delivery & Inspection Policy
Please inspect your package upon delivery.
If you notice any issue with your order, please contact us within the specified period and provide supporting photographs.
Warranty Policy
Our warranty covers manufacturing defects that occur within the applicable warranty period.
The warranty does not cover:
• Misuse or improper handling
• Breakage caused by impact
• Damage caused by chemicals
• Abnormal or improper use
Maintenance & Care Services
We offer maintenance services for selected products, depending on the design and condition of the piece.
Where available, services may include:
• Cleaning
• Polishing
• Stone resetting
• Size adjustments for selected designs
